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Contact us on 0330 088 2684

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If you feel that any domain managed by Reach Internet maybe an Abusive Registration you are able to contact us to initiate investigations into your claim.


As a complainant you must prove that the domain either took unfair advantage of or was unfairly detrimental to their rights at the time of registration or acquisition; or has been used in a manner which took unfair advantage of or was unfairly detrimental to their rights.


Unfortunately there are lots of people and organisations that are now carrying out online fraud in relation to domain names. This varies from case to case but invariably involves the fraudster trying to trick the registrant into transferring their domain and/or registering additional domains usually at over inflated prices. Additionally you may be subjected to some kind of security or spam attack, for more advice and help recognising these situations please check here.


To report domain abuse or any other type of abuse please use the contact form below.


We aim to respond to all enquiries within 3 working days.










We are sorry to hear that you feel you have a complaint to make against us. Here at Reach Internet we pride ourselves in our customer service and commitment to all our customers. However, we aim to resolve any issues quickly and fairly once we are made aware of the problem.


You can raise your complaint in a number of ways:


Telephone: 0330 088 2684


This is the easiest way to contact us where hopefully a member of the team can address the issue and provide a speedy resolution. Please accept that depending on the severity of your complaint you may still be required to submit it in writing.


By email: complaints@reachinternet.co.uk


Post:

Reach Internet Limited

Suite 22 Telford Business Centre

Halesfield 8

Telford, Shropshire

TF7 4QN


Please provide as much detail as possible when making your complaint as this will enable us to fully investigate your issues before contacting you. Please remember to include your account number and contact details in any correspondence.


We aim to respond to all complaints within 5 working days. However, if your complaint is made by post this may take a little longer.


If we are initially unable to resolve your complaint or you are dissatisfied with the outcome we will advise you of the escalation process during our correspondence with you.










Reach Internet Limited

Suite 22 Telford Business Centre

Halesfield 8

Telford

Shropshire

TF7 4QN

Tel:+44 (0)330 088 2684

Fax:+44 (0)330 088 2693


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The Logo is a ® Registered Trademark of Reach Internet Limited which is a company registered in England and Wales. Registered Company number: 06974831

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