If you feel that any domain managed by Reach Internet
maybe an
Abusive
Registration
you are able to contact us to initiate investigations into
your claim.
As a complainant you must prove that the domain either took
unfair advantage of or was unfairly detrimental to their rights at the time of
registration or acquisition; or has been used in a manner which took unfair
advantage of or was unfairly detrimental to their rights.
Unfortunately there are lots of people and organisations
that are now carrying out online fraud in relation to domain names. This varies
from case to case but invariably involves the fraudster trying to trick the
registrant into transferring their domain and/or registering additional domains
usually at over inflated prices. Additionally you may be subjected to some kind
of security or spam attack, for more advice and help recognising these situations
please check here.
To report domain abuse or any other type of abuse please
use the contact form below.
We aim to respond to all enquiries within 3 working days.
We are sorry to hear that you feel
you have a complaint to make against us. Here at Reach Internet we pride
ourselves in our customer service and commitment to all our customers. However,
we aim to resolve any issues quickly and fairly once we are made aware of the
problem.
You can raise your complaint in a number of ways:
Telephone: 0330 088 2684
This is the easiest way to contact us where hopefully a member of the team can address the issue and provide a speedy resolution. Please accept that depending on the severity of your complaint you may still be required to submit it in writing.
By email: complaints@reachinternet.co.uk
Post:
Reach Internet Limited
Suite 22 Telford Business Centre
Halesfield 8
Telford, Shropshire
TF7 4QN
Please provide as much detail
as possible when making your complaint as this will enable us to fully
investigate your issues before contacting you. Please remember to include your
account number and contact details in any correspondence.
We aim to respond to all
complaints within 5 working days. However, if your complaint is made by post
this may take a little longer.
If we are initially unable to resolve your
complaint or you are dissatisfied with the outcome we will advise you of the
escalation process during our correspondence with you.
Reach Internet Ltd.
Quay House
The Waterfront
Level Street
Brierley Hill
DY5 1XD
Tel: 0330 088 2684
Fax: +44 (0)330 088 2693
