Terms and Conditions

These conditions form part of our agreement to provide services to you the customer. Please ensure that you read these carefully.

General Terms and Conditions

These General Terms & Conditions in association with any Specific Terms and Conditions for any additional services we may provide to you form the Agreement between Reach Internet and the Customer. If any of these General Terms & Conditions are inconsistent with any Specific Terms and Conditions for your Services, then the Specific Terms & Conditions shall prevail. By purchasing any of our Services you expressly agree that you are capable of entering into a binding contract; or are acting with the express permission of a person or organisation and that they also agree to be bound by the terms of this Agreement including all applicable laws and regulations in relation to this Agreement.

Definitions

1. Commencement of this Agreement

1. This Agreement will only commence when the Company provides the Customer with written confirmation that your Order has been accepted.

2. Supply of Services

1. We will endeavour to supply the services to the Customer as soon as reasonably practicable and in the event that we become aware of any reason for any delay we shall notify you.

3. Duration and Renewal of Services

1. Unless otherwise specified in writing, all Services are provided for a minimum 12 month contract period and unless cancelled in accordance with Clause 4 below will automatically be renewed for the billing period originally specified.

4. Cancellation

1. Please note that by signing up for our Services You expressly agree to us commencing the supply of your Services. As a result, once started you will not have the right to cancel this Agreement until the first anniversary date of said Services, or any fixed shorter contract period of time where applicable.
2. You are entitled to cancel the Services by contacting Us in writing no less than 1 working day prior to the renewal date for your Services. Any request to cancel the Services will be actioned at the end of the current billing period. Once we accept your cancellation request You will be provided with written confirmation of cancellation. Cancellation requests will not be deemed to have been received and accepted until we have issued our written confirmation to You.
3. We reserve the right to cancel and/or suspend the Services at any time without prior notice if You breach any of the terms of this Agreement.

5. Registration of Domain Name(s)

1. The Company does not accept responsibility nor does it make any warranty that the domain name(s) requested by the Customer will be accepted for registration in the register of the Naming Organisation nor will it be liable for any costs the Customer incurs if the application for Registration is unsuccessful. The Company does not accept responsibility for any liability to third parties for breach of their Intellectual Property Rights in relation to the domain name(s) requested by the Customer.
2. Upon the successful Registration the Company will host the Customer's domain name(s) for the duration of the contract or until such time as a transfer request is received so long as that domain(s) remains validly registered to the Customer and complies with the current rules of the respective Naming Organisation for that domain(s) which can be found at http://www.reachinternet.co.uk/Pages/Naming-Organisation-Rules.aspx
3. Notwithstanding Clause 5.2, the Company reserves the right to suspend or to cancel any application for Registration or refuse to host a domain name(s) in the circumstances set out in Clause 4.3 of this Agreement.
4. Once we complete your domain order we shall notify you of the successful registration of the domain name(s). We will host your domain name(s) for the initial registration/billing periods and for all future registration/billing periods. Unless terminated in accordance with Clause 4.2.
5. The Customer acknowledges that any disputes arising out of the use of its domain name(s) requested by the customer will be resolved for .uk domains in accordance with the Nominet UK Dispute Resolution Service which can be found at http://www.nominet.org.uk/disputes/resolving-domain-disputes alternatively .com, .net, .org, .info, .biz and .name domains will be resolved in accordance with the ICANN Dispute Resolution Service which can be found at https://www.icann.org/resources/pages/tdrp-2012-02-25-en both of whom may impose restrictions on the registration, termination or transfer of the domain name(s) with its current host during or pending the settlement of such a dispute.
6. The Customer shall be permitted to transfer their domain name(s) to another host other than the Company if they so wish upon termination of this Agreement in accordance with Clause 4.

6. Invoicing - Registrations and Renewals

1. Payment in respect of all Services is on demand or as specified on your invoice.
2. We will automatically generate an invoice in respect of the next period unless the Services have been cancelled in accordance with clause 4 above. Invoices are sent by post approximately one month before the renewal date of your Services. If your invoice is for domain(s) renewal only then this will always be on the anniversary of the registration date. If you have Services on your domain(s) then the invoice will be sent one month before the anniversary date of when the Services were added, as part of the Service costs your domain(s) will be renewed by Us when it is due.
3. We reserve the right to change the prices of our Services by giving You 30 day's written notice of those changes. Notice of changes to prices of Services will be given by email to the email address we hold for your account. Any price change will take effect automatically upon a renewal of Services.
4. All fees are payable in advance and are non-refundable.
5. If we choose to cancel the Services we provide to You for any reason other than a breach of the terms of this Agreement by You, we will refund You on a pro rata basis.
6. In the event that Services are suspended or temporarily unavailable or if for any reason processes or programs need to be deactivated in order to ensure the stable performance of the Services You will not be entitled to a refund.
7. Where a Service is not provided with unlimited usage as standard, you will be liable to pay any charges incurred by exceeding the agreed data use limits in relation to those Services. Any additional charges will be at the rate set out in your original package.

These terms were last updated in January 2026. We reserve the right to update these terms from time to time. Continued use of our services constitutes acceptance of any updated terms.